logo-requerimientos
En la actualidad las diversas empresas no tienen un control adecuado de los diferentes requerimientos producidos día a día dentro de su organización, los cuales muchas veces lo hacen  vía email o través de impresiones, con solo imaginar la cantidad de reuniones que se realizan solo para atender o negar solicitudes.

Esto tiene como efecto, el no poder tener el control  de requerimientos, no se tiene idea de cuanto tiempo se está procesando un requerimiento en una unidad, el seguimiento del estado de los requerimiento lleva mayor tiempo de lo normal, ni la demora en la ubicación de un requerimiento en las distintas unidades.

Ahora imagínese que tuviera un sistema para Administrar las solicitudes de servicio de las diferentes areas en el interior de una empresa. Por ejemplo para centralizar las solicitudes de pases de Ordenes de Transporte para el area de desarrollo.
Todas las solicitudes de servicios se podrían hacer con este sistema, llevar la trazabilidad completa de todos los incidentes o requerimientos que son ingresados por el usuario de una unidad funcional, permitiendo saber el estado en que se encuentra su requerimiento, identificar quien lo está trabajando y ver el tiempo que se toma en cada unidad y cuantos requerimientos están en espera para ser atendidos, cuantos están siendo procesados y cuantos ya concluyeron, y finalmentes podrias medir su resultado, con el propósito de optimizar los flujos, como reza el dicho “si no lo mides no lo puedes mejorar”, este sistema te permite medir ese flujo.

Es por ello que BizPartner lanzó hace unas semanas el Sistema de Gestión de Requerimientos o Requerimientos para hacer mas corto el nombre.
Desarrollado en su totalidad sobre la plataforma SAP Netweaver 7.0 y haciendo uso de la tecnología WebDynpro for Abap, cubre las siguientes funcionalidades:

» Registro de Unidad, Tipo de Usuario, Menu por Usuario, Tipo de Requerimiento, Flujo por Tipo de Requerimiento.
» Registrar, Atender, Derivar, Archivar Requerimientos.
» Consultar requerimientos por código, unidad funcional, usuario, estado y fecha.
» Consultar el Flujo del requerimiento.

Cabe resaltar que tambien podrá parametrizar el Flujo del requerimiento por tipo de Requerimiento, con el cual puede determinar cuanto falta para que termine el proceso de un requerimiento, y adjuntar archivos en los requerimientos a ser enviados a un destino, como también poder obtener reportes estadísticos de que áreas son más frecuentes la solicitud de requerimientos.

Conclusión
Fue un arduo trabajo, desveladas, dolores de cabeza, pero al final creo que estamos por buen camino n_n, ello gracias a nuestros colaboradores: Alexander Riva, Carlos Flores, José Lopez “el chorri”, JC Cuya y Luis Pilco.

Si desea más información, contáctenos.

This entry was posted on Monday, August 24th, 2009 at 21:06 and is filed under Noticias. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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